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The best products around the world use Layerise
Zendesk is difficult, heavy, expensive and an email ticket machine that your customers are not looking for when in need of help. You need a solution that is fast, friendly and with an outstanding experience. The best customer software should not require you to work in a vacuum where you need to spend time on acquiring customer and product data before helping. This is both annoying, time-consuming and far from optimal. With Layerise you will be empowered with the best and easy to use tools to help you turn conventional help practices into a memorable experience your customers will remember. Instead of focusing on data sending ticket emails, Layerise provides solutions that help you teach and support your customers. Instead of tickets - we focus on helping you provide a smart and always available helping hand and a supporting companion that your customers are looking for.
Providing a 360° post-sale experience requires more than just customer self-service knowledge base. It requires a smart, product aware and mobile solution, that is built with customer support and product experience in mind. Everything you need is made available in a single, powerful content and support interface, that enables you to be productive and manage customer product experience in real-time. As a great alternative to Zendesk the Layerise platform, we help you build effective and valuable content effectively and at scale.
Instead of the conventional, not effective and text-heavy documentation that Zendesk wants you to create, Layerise will enable you to provide custom and personal experiences. With a Layerise Product Assistant, your products will get customer service superpowers. While Zendesk would require you to think in tickets and emails, not only will Layerise help you provide outstanding and easily consumable content, we will also arm you with solutions to provide your customers unparallel customer service with solutions as product registration, contextual and product rich chat, occasional reminders with tips and to-does, plus installable product mobile applications.
Whether your product is a bike or a home appliance device the onboarding is crucial.
Layerise helps you design and build the experience your product needs.
Layerise equips you with data and clear insights so that you can track, adapt and enhance your customer post-sales experience. With Zendesk you don't get content performance KPI's nor does your team get customer content feedback. Don't write and publish documentation in a vacuum, learn what your customers need based on their behaviour patterns and understand what they think through satisfaction ratings. Establish full oversight on how your documentation is performing with Layerise analytics through performance reports and dashboards.
With Layerise your post-sale product experience will become dynamic, effortless, always available, smart and effective. Applying old and outdated solutions, like Zendesk, to an increasingly more complex customer product experience requirements is setting your customers up for failure. Layerise get's your content to be where your customers are. We allow you to adapt your content dynamically to suit your customer's needs and your product changes.