Enable Re:amaze chat in Layerise

settings ·

If you're using Re:amaze to handle customer conversations, you can enable it in Layerise too and keep the full overview.

  1. Log in to your Re:amaze account (you need to be an admin)
  2. Go to Settings:
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  1. Under WEBSITE INTEGRATIONS, click on Chat Widgets

  2. Click on + New Chat Widget

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  1. Configure your chat widget (set response time etc.). Once set up, go to Manual Publishing:
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  1. Copy the code in a file and keep it handy for the next steps.

Enable Authentication

If you want Layerise to pass Customer ID, Name, Email, and Phone Number to Re:amaze when a customer initiates a chat conversation, please enable Authentication by following steps 6 & 7:

  1. Go back to Settings (in Gorgias)
  2. Under DEVELOPER, click on Account IDs and Secret:
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  1. Copy the Secret SSO Key and Brand ID and save it for the next steps
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  1. Log into your Layerise account and open your Workspace settings by clicking on your workspace name at the top left corner (the three dots).

  2. Go to Apps > All

  3. Click on Re:amaze chat > Install

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  1. Enter the copied code from Re:amaze (step 7) into the "Insert chat widget script" field, SSO Key and Brand ID. Complete the configuration by clicking Install app:
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  1. As a final step, go back to your Workspace settings in Layerise by clicking on the three dots next to your workspace name.

  2. Go to Chat > under Advanced settings, select Re:amaze as preferred chat provider > click Save changes:

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And that's it!

You can test how it works your Assistant:

  1. Go to Library > Assistant and open any Assistant by clicking on it
  2. Click on Preview and scan the QR code
  3. Click on the chat icon in the bottom navigation bar

A Re:amaze chat widget will pop up as shown in the below example:

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