Zendesk Tickets

Price

Free

Categories

Description

With the Zendesk Tickets, you can easily create Zendesk tickets directly from any Dialog conversation. Also, during each customer conversation, you will be able to read any existing customer ticket. To help your team utilise any customer conversation, an automatic thread history will be added for every Zendesk ticket created through Layerise.

Setup & requirements

To use this addon, you need to add your Zendesk API token. This token can be found in your Zendesk account. Have in mind that due to the rate limit determined by your Zendesk plan, you might experience slow response when using the Zendesk features within Layerise. If this occurs please wait 60 seconds for the Zendesk rate limit to reset and try again. If this results in a continuous issue, we would advise you to contact Zendesk.