Blog

Opinion
How to establish a strong brand identity
2 days ago

A distinct and memorable brand image is crucial to building trust.

How to establish a strong brand identity
Opinion
The top 10 strategies to serve customers better
3 days ago

Make sure your customers receive the highest level of service.

The top 10 strategies to serve customers better
Opinion
Benefits of AI in customer relationship management
6 days ago

AI is revolutionizing the relationship between brands and customers.

Benefits of AI in customer relationship management
Opinion
Reasons why customer data will trigger new sales
16 days ago

Capturing customer data provides a wide range of business opportunities. 

Reasons why customer data will trigger new sales
Opinion
Customer Excellence Trends 2023
11 days ago

Businesses will focus on personalizing customer experiences using data and AI.

Customer Excellence Trends 2023
Opinion
Customer data platform: How to build an accurate customer profile
18 days ago

Customer Data Platforms give brands a 360-view of their consumers.

Customer data platform: How to build an accurate customer profile
Opinion
Omnichannel strategy: How Burberry is winning customers
20 days ago

Implementing an omnichannel strategy is a key focus for any business.

Omnichannel strategy: How Burberry is winning customers
Opinion
How to use social media to boost CX
24 days ago

Social media has changed the way brands connect with customers.

How to use social media to boost CX
Opinion
Customer experience statistics 2023
27 days ago

In today's highly competitive market exceptional CX is critical.

Customer experience statistics 2023
News
Customer service benchmark report
about 1 month ago

Customer service excellence is the defining metric to help you stand out.

Customer service benchmark report
Opinion
How to design an Apple-like experience
about 1 month ago

Apple's success is not about revenue but about loyalty and trust.

How to design an Apple-like experience
Opinion
Customer service email templates
about 1 month ago

Using the correct customer service email templates makes everything easier.

Customer service email templates
Opinion
Data is the new oil: How to use it to sell more
about 1 month ago

Using data gives companies an edge over other businesses in the industry.

Data is the new oil: How to use it to sell more
Opinion
Transitioning from product to service to fuel growth
about 2 months ago

Building services around products allow companies to meet customer demand way better.

Transitioning from product to service to fuel growth
Opinion
It’s time to ditch the ticket system
about 2 months ago

Ticketing systems might not meet modern customers' expectations.

It’s time to ditch the ticket system
Opinion
Customer experience is key to scale revenue growth
about 2 months ago

Customer experience should be a priority for any business.

Customer experience is key to scale revenue growth
Opinion
Do customers really care about sustainability?
about 2 months ago

Businesses are turning to sustainable practices, but do customers care?

Do customers really care about sustainability?
Opinion
How to deliver a more personalized customer experience
about 2 months ago

What today's customers want is personalization.

How to deliver a more personalized customer experience
Opinion
How to measure customer experience success
2 months ago

If you wan to improve customer retention, measuring customer experience is crucial.

How to measure customer experience success
Opinion
Mistakes to avoid when collecting customer data
2 months ago

Data is essential to you guide your company to success.

Mistakes to avoid when collecting customer data
Opinion
8 Strategies to save customer service costs
2 months ago

Customer satisfaction is not the only goal of customer service.

8 Strategies to save customer service costs
Opinion
Value propositions examples: How to write them successfully
2 months ago

The value proposition is an essential marketing asset.

Value propositions examples: How to write them successfully
Opinion
Transparency toward your customers is a must
2 months ago

Being transparent with your customers helps you build loyalty.

Transparency toward your customers is a must
Opinion
How to connect with your customers
3 months ago

A business's customer base is the primary source of revenue.

How to connect with your customers
Opinion
How to collect customer feedback
3 months ago

Customer feedback is the lifeblood of any thriving business.

How to collect customer feedback
Opinion
Top 10 customer service phrases for success
3 months ago

When communicating with customers, every word matters.

Top 10 customer service phrases for success
Opinion
7 Tips for excellent e-commerce customer service
3 months ago

Prioritize e-commerce customer service to deliver high-quality experience.

7 Tips for excellent e-commerce customer service
Opinion
Customer onboarding: Are you doing it right?
3 months ago

It is essential to properly onboard your customers after the purchase.

Customer onboarding: Are you doing it right?
Opinion
How to leverage up-selling and cross-selling opportunities
3 months ago

Unlock the revenue potential of your customers through up and cross selling.

How to leverage up-selling and cross-selling opportunities
Opinion
5 Reasons why you should prioritize customer retention
3 months ago

Retaining customers is cheaper than acquiring new ones.

5 Reasons why you should prioritize customer retention
Opinion
How to measure Customer Lifetime Value
3 months ago

Monitoring your CLV helps you improve your business strategy.

How to measure Customer Lifetime Value
Opinion
7 Ways to make every interaction with customers special
4 months ago

Customer interactions are as important as the quality of your product.

7 Ways to make every interaction with customers special
Opinion
Why and how to measure churn rate
4 months ago

The cornerstone of a successful business is a healthy flow of new customers.

 Why and how to measure churn rate
Opinion
Why is customer experience so important in 2022?
4 months ago

It's time to re-imagine your customer experience.

Why is customer experience so important in 2022?
Opinion
Why customers prefer Google and YouTube over your paper manual
4 months ago

Interactive videos offer a great alternative to paper manuals.

Why customers prefer Google and YouTube over your paper manual
Product news
Increase productivity with content reuse
4 months ago

Reusable content that will dramatically increase productivity.

Increase productivity with content reuse
Opinion
The importance of repeat business
4 months ago

Successful businesses focus more on retaining their existing patrons.

The importance of repeat business
Opinion
4 Reasons why data-driven companies perform better
4 months ago

Data and statistics play a pivotal role in your business decisions.

4 Reasons why data-driven companies perform better
Opinion
How to capture high-quality videos on a budget
4 months ago

Video has become the dominant medium of this age.

How to capture high-quality videos on a budget
Opinion
The importance of setting customer service objectives
4 months ago

Setting the right goals for customer service is crucial to be successful.

The importance of setting customer service objectives
Opinion
Are you designing an app for customer support? That's old school
4 months ago

Tech experts believe mobile apps as we know them will soon vanish.

Are you designing an app for customer support? That's old school
Opinion
Collect first-party data during the onboarding process
5 months ago

Collect data about your customers to personalize the experience.

Collect first-party data during the onboarding process
Opinion
The power of SMS marketing campaigns
5 months ago

SMS marketing can be more successful than email or social media marketing.

The power of SMS marketing campaigns
Opinion
Customer support vs Customer service
5 months ago

Learn how to offer great customer service and customer support.

Customer support vs Customer service
News
Nidecker & Layerise partner to make life easier for snowboarders
5 months ago

Layerise and Nidecker bring to life a cutting-edge product experience.

Nidecker & Layerise partner to make life easier for snowboarders
Opinion
Is your customer service good enough?
5 months ago

Investing in customer experience is the secret for long-term growth.

Is your customer service good enough?
Opinion
5 Product registration best practices
5 months ago

Product and customer registration is revolutionizing the retail experience.

5 Product registration best practices
Opinion
How to choose the right CRM for your business
5 months ago

A business can only be profitable if it can capture customer insights in real-time.

How to choose the right CRM for your business
Opinion
Knowledge management system: benefits and examples
5 months ago

KMS can be a game-changer in providing a powerful customer experience.

Knowledge management system: benefits and examples
Opinion
How to create a QR code in a few steps
5 months ago

Brands are incorporating QR codes in their strategies to improve the experience.

How to create a QR code in a few steps
Opinion
How artificial intelligence can improve customer service
5 months ago

AI is a powerful tool when it comes to customer service.

How artificial intelligence can improve customer service
Opinion
The best examples of good user onboarding
6 months ago

Companies should educate their customers from the initial purchase.

The best examples of good user onboarding
Opinion
Your product needs a premium experience
6 months ago

The customer experience should match the luxury product you offer.

Your product needs a premium experience
Opinion
How to redesign your customer journey
6 months ago

Design a pleasant journey with instant gratifications for your customers.

How to redesign your customer journey
Opinion
The importance of customer education
6 months ago

Educate your customers to understand the full impact of your products.

The importance of customer education
Research
Important Customer Support Statistics in 2022
6 months ago

Successful companies rely on the statistics to build outstanding strategies for growth.

Important Customer Support Statistics in 2022
Opinion
The best user guides out there
6 months ago

Excellent user documentation is cost-effective and improves ROI.

The best user guides out there
Opinion
What is a product demo video: benefits and examples
6 months ago

Making product demo videos is crucial to driving sales.

What is a product demo video: benefits and examples
Opinion
Best ways to implement video into your customer support toolset
6 months ago

Integrate video customer support to extend the customer service experience.

Best ways to implement video into your customer support toolset
Opinion
How to measure your Net Promoter Score
6 months ago

Track customer engagement with Net Promoter Score.

How to measure your Net Promoter Score
Opinion
How to conduct a great customer support survey
7 months ago

Use customer support survey to improve the customer experience.

How to conduct a great customer support survey
Opinion
The importance of customer onboarding
7 months ago

Learn how to introduce your product to users in the best way possible.

The importance of customer onboarding
Opinion
How to measure your Customer Effort Score
7 months ago

Your customers' effort to interact with your impacts your success.

How to measure your Customer Effort Score
Opinion
How to design your customer support strategy
7 months ago

A guide to create an exceptional customer support strategy.

How to design your customer support strategy
Opinion
10 Most important customer support metrics
7 months ago

10 metrics to keep improving your customer experience.

10 Most important customer support metrics
News
Samsoe Samsoe introduces QR clothing labels
7 months ago

Fashion brands sew ad-generating QR codes into garments.

Samsoe Samsoe introduces QR clothing labels
Opinion
Top 8 customer support trends in 2022
7 months ago

New technologies and a generation of sophisticated customers.

Top 8 customer support trends in 2022
Opinion
Mistakes to avoid when offering self-service customer support
8 months ago

Self-service platforms are the perfect solution for you.

Mistakes to avoid when offering self-service customer support
Opinion
How to create a digital instructions manual in 2022
8 months ago

Instruction manuals make your customers enjoying your product.

How to create a digital instructions manual in 2022
Opinion
Benefits of self-service customer support
8 months ago

Self-service customer support options allow faster problem resolution.

Benefits of self-service customer support
Product news
Improved permissions and new workspace picker
8 months ago

Significant improvements to permissions & support for multiple workspaces.

Improved permissions and new workspace picker
Opinion
How to measure customer satisfaction
8 months ago

Monitoring customer satisfaction is important to improve your strategy.

How to measure customer satisfaction
Opinion
8 Best Zendesk alternatives in 2022
8 months ago

Do you think Zendesk is no longer the best option for you? Check this out!

8 Best Zendesk alternatives in 2022
Opinion
How to create the best customer self-service strategy
8 months ago

Find your strategy to make your customers happy, and be successful.

How to create the best customer self-service strategy
Opinion
10 Tips to create the best onboarding process
8 months ago

Having a strategic customer onboarding process will increase your customer retention rate.

10 Tips to create the best onboarding process
Opinion
10 Examples of modern support pages
9 months ago

An easy-to-use support section is crucial to ensure customer satisfaction.

10 Examples of modern support pages
Opinion
CRM is dead. It's all about customer excellence.
9 months ago

CRM was everything companies needed, but the times are changing.

CRM is dead. It's all about customer excellence.
Opinion
Self-service support: How to make your customer happy
9 months ago

Self-service support frees your time and improves customer experience.

Self-service support: How to make your customer happy
News
2022 Customer excellence trends
9 months ago

Let’s explore together the various trends in customer excellence in 2022.

2022 Customer excellence trends
Research
Can user guides be published entirely online in 2022?
9 months ago

Digital instruction manuals are changing the rules of the market.

Can user guides be published entirely online in 2022?
News
Your products will need a Digital Product Passport
9 months ago

A Digital Product Passport will be the key to creating a circular economy.

Your products will need a Digital Product Passport
Opinion
10 Tips on how to create great post-sales experiences
9 months ago

Offering an excellent post-sales experience increases customer retention.

10 Tips on how to create great post-sales experiences
Product news
Launching powerful SMS campaigns
10 months ago

Reach your customer base with powerful and personalized SMS campaigns.

Launching powerful SMS campaigns
Product news
Announcing new powerful Insights
about 1 year ago

With Insights you can track and visualise customer usage data in no time.

Announcing new powerful Insights
Research
Effects of the Product Assistant on customer satisfaction through the perceived product quality
about 1 year ago

A high-quality Product Assistant can signal product quality.

Effects of the Product Assistant on customer satisfaction through the perceived product quality
Product news
Introducing the power of flows
over 1 year ago

With flow capabilities, you are able to treat each customer independently.

Introducing the power of flows
Opinion
10 reasons you need to collect data
over 1 year ago

The most valuable knowledge you can acquire is going to come from the customer you have.

10 reasons you need to collect data
Product news
Warranty review, chat enhancement and customer cards
over 1 year ago

Improving several of your most important daily drivers.

Warranty review, chat enhancement and customer cards
Opinion
5 tips to create the ultimate Product Assistant
over 1 year ago

If you are looking to create an instruction manual that people would always engage with, you have come to the right place!

5 tips to create the ultimate Product Assistant
Product news
Custom domain and customer reviews
over 1 year ago

Brand safe environments and customer reviews

Custom domain and customer reviews
Product news
Improved Highlights and one-time Reminders
over 1 year ago

Enhanced Highlight experience, one-time reminders and more

Improved Highlights and one-time Reminders
Product news
Better search and powerful filters
over 1 year ago

Search improvements and filters for custom views

Better search and powerful filters
News
Layerise raises €3M in seed investment from existing investors to proliferate its growth
over 1 year ago

Layerise closes a seed round with Headline, Heartcore Capital and Falcon.io founder Ulrik Bo Larsen

Layerise raises €3M in seed investment from existing investors to proliferate its growth
Product news
A powerful media library has arrived
over 1 year ago

Introducing a powerful way to manage your media assets

A powerful media library has arrived
Product news
Intuitive and powerful image editing
almost 2 years ago

Quick image editing, 2FA and extended localisation support

Intuitive and powerful image editing
Opinion
Save a tree, go digital, and paper-free!
almost 2 years ago

The avoidable exploitation of natural resources.

Save a tree, go digital, and paper-free!
Product news
Next-gen Assistant - Our biggest update to date
almost 2 years ago

Our most ambitious and pioneering update to date

Next-gen Assistant - Our biggest update to date
Product news
New and enhanced content components
almost 2 years ago

Advanced draggable components and download files

New and enhanced content components
Product news
Introducing personalized content
about 2 years ago

Create customised and personal content for your customers

Introducing personalized content
Product news
December'20 Product Announcements
about 2 years ago

Introducing an innovating and powerful Editor

December'20 Product Announcements

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