Blog

Setting the right goals for customer service is crucial to be successful.

Tech experts believe mobile apps as we know them will soon vanish.

Collect data about your customers to personalize the experience.

SMS marketing can be more successful than email or social media marketing.

Learn how to offer great customer service and customer support.

Investing in customer experience is the secret for long-term growth.

Layerise and Nidecker bring to life a cutting-edge product experience.

Product and customer registration is revolutionizing the retail experience.

A business can only be profitable if it can capture customer insights in real-time.

KMS can be a game-changer in providing a powerful customer experience.

Brands are incorporating QR codes in their strategies to improve the experience.

AI is a powerful tool when it comes to customer service.

Companies should educate their customers from the initial purchase.

The customer experience should match the luxury product you offer.

Design a pleasant journey with instant gratifications for your customers.

Educate your customers to understand the full impact of your products.

Successful companies rely on the statistics to build outstanding strategies for growth.

Excellent user documentation is cost-effective and improves ROI.

Making product demo videos is crucial to driving sales.

Integrate video customer support to extend the customer service experience.

Track customer engagement with Net Promoter Score.

Use customer support survey to improve the customer experience.

Learn how to introduce your product to users in the best way possible.

Your customers' effort to interact with your impacts your success.

A guide to create an exceptional customer support strategy.

10 metrics to keep improving your customer experience.

Fashion brands sew ad-generating QR codes into garments.

New technologies and a generation of sophisticated customers.

Self-service platforms are the perfect solution for you.

Instruction manuals make your customers enjoying your product.

Self-service customer support options allow faster problem resolution.

Significant improvements to permissions & support for multiple workspaces.

Monitoring customer satisfaction is important to improve your strategy.

Do you think Zendesk is no longer the best option for you? Check this out!

Find your strategy to make your customers happy, and be successful.

Having a strategic customer onboarding process will increase your customer retention rate.

An easy-to-use support section is crucial to ensure customer satisfaction.

CRM was everything companies needed, but the times are changing.

Self-service support frees your time and improves customer experience.

Let’s explore together the various trends in customer excellence in 2022.

Digital instruction manuals are changing the rules of the market.

Offering an excellent post-sales experience increases customer retention.

A Digital Product Passport will be the key to creating a circular economy.

Reach your customer base with powerful and personalized SMS campaigns.

With Insights you can track and visualise customer usage data in no time.

A high-quality Product Assistant can signal product quality.

With flow capabilities, you are able to treat each customer independently.

The most valuable knowledge you can acquire is going to come from the customer you have.

Improving several of your most important daily drivers.

If you are looking to create an instruction manual that people would always engage with, you have come to the right place!

Brand safe environments and customer reviews

Enhanced Highlight experience, one-time reminders and more

Search improvements and filters for custom views

Layerise closes a seed round with Headline, Heartcore Capital and Falcon.io founder Ulrik Bo Larsen

Introducing a powerful way to manage your media assets

Quick image editing, 2FA and extended localisation support

The avoidable exploitation of natural resources.

Our most ambitious and pioneering update to date

Advanced draggable components and download files

Create customised and personal content for your customers

Introducing an innovating and powerful Editor

How-to guides, easier settings and social sharing

Markdown support, introducing tables and file-size increase

Introducing Hindi support and Zapier integration

Layerise closes its pre-seed round with e.ventures, Heartcore and Falcon.io founder Ulrik Bo Larsen

We now support the import of Topics, Highlights and much more

This release includes customer Feedback and Topic insights

Today we are releasing Apps, Behaviour tracking and better UX

This month we are adding new Dialog UI, Add-ons & Support

We are launching advanced branding features in April 2020

March 2020 brings product overview page and advanced customer insights

A new brand identity to make Layerise's values and goals more distinct

This release includes better design, Desktop App and Preview Control Bar

We are introducing Global Search and Customer overview.

We took take a moment to reflect on what we, at Layerise, have achieved during the last 12 months.

Second part of how we reshape the design process at Layerise

Introducing Reminders and Advanced Content Management

November has been a month dedicated for improvements and enhancements.

Over the last couple of weeks, we have been working on several UI enhancements. In parallel, we have been working on the highly requested archive products and experiences feature.

We are bringing graphs and changes tracker to insights

For even better data portability we are today announcing

In this first part of Reshaping the design process with code we’ll have an introduction on how it all started.

Over the last couple of weeks, we have been working on several UI enhancements. In parallel, we have been working on the highly requested archive products and experiences feature.

After a couple of quarters testing with selected clients and reviewing the results we are finally ready to release Layerise Dialog.

We all know the feeling. The weekend has arrived and the day will be spent hunting for IKEA furniture and products as one of the rooms at home or work needs a new look.

The last decade alone has provided a tremendous technological enhancement of consumer goods. Everything and anything is being reshaped by the strong technological force, providing even greater overall value to consumers.

Customer product experience and service objectives are no longer just nice-to-have activities.

Early this year we decided to initiate a global survey. The aim was to provide some additional insights on how consumers experience the printed product manuals

Roughly two months have passed since we initiated a global consumer survey with the purpose of shedding some additional light on the lack of effectiveness of the product manuals.

After months of research and discussions, it has become evident that there is something wrong with how consumers are introduced to the products they purchase.