Blog

Opinion
The importance of setting customer service objectives
about 10 hours ago

Setting the right goals for customer service is crucial to be successful.

The importance of setting customer service objectives
Opinion
Are you designing an app for customer support? That's old school
1 day ago

Tech experts believe mobile apps as we know them will soon vanish.

Are you designing an app for customer support? That's old school
Opinion
Collect first-party data during the onboarding process
6 days ago

Collect data about your customers to personalize the experience.

Collect first-party data during the onboarding process
Opinion
The power of SMS marketing campaigns
9 days ago

SMS marketing can be more successful than email or social media marketing.

The power of SMS marketing campaigns
Opinion
Customer support vs Customer service
13 days ago

Learn how to offer great customer service and customer support.

Customer support vs Customer service
Opinion
Is your customer service good enough?
15 days ago

Investing in customer experience is the secret for long-term growth.

Is your customer service good enough?
News
Nidecker & Layerise partner to make life easier for snowboarders
15 days ago

Layerise and Nidecker bring to life a cutting-edge product experience.

Nidecker & Layerise partner to make life easier for snowboarders
Opinion
5 Product registration best practices
16 days ago

Product and customer registration is revolutionizing the retail experience.

5 Product registration best practices
Opinion
How to choose the right CRM for your business
22 days ago

A business can only be profitable if it can capture customer insights in real-time.

How to choose the right CRM for your business
Opinion
Knowledge management system: benefits and examples
24 days ago

KMS can be a game-changer in providing a powerful customer experience.

Knowledge management system: benefits and examples
Opinion
How to create a QR code in a few steps
28 days ago

Brands are incorporating QR codes in their strategies to improve the experience.

How to create a QR code in a few steps
Opinion
How artificial intelligence can improve customer service
about 1 month ago

AI is a powerful tool when it comes to customer service.

How artificial intelligence can improve customer service
Opinion
The best examples of good user onboarding
about 1 month ago

Companies should educate their customers from the initial purchase.

The best examples of good user onboarding
Opinion
Your product needs a premium experience
about 1 month ago

The customer experience should match the luxury product you offer.

Your product needs a premium experience
Opinion
How to redesign your customer journey
about 1 month ago

Design a pleasant journey with instant gratifications for your customers.

How to redesign your customer journey
Opinion
The importance of customer education
about 2 months ago

Educate your customers to understand the full impact of your products.

The importance of customer education
Research
Important Customer Support Statistics in 2022
about 2 months ago

Successful companies rely on the statistics to build outstanding strategies for growth.

Important Customer Support Statistics in 2022
Opinion
The best user guides out there
about 2 months ago

Excellent user documentation is cost-effective and improves ROI.

The best user guides out there
Opinion
What is a product demo video: benefits and examples
about 2 months ago

Making product demo videos is crucial to driving sales.

What is a product demo video: benefits and examples
Opinion
Best ways to implement video into your customer support toolset
2 months ago

Integrate video customer support to extend the customer service experience.

Best ways to implement video into your customer support toolset
Opinion
How to measure your Net Promoter Score
2 months ago

Track customer engagement with Net Promoter Score.

How to measure your Net Promoter Score
Opinion
How to conduct a great customer support survey
2 months ago

Use customer support survey to improve the customer experience.

How to conduct a great customer support survey
Opinion
The importance of customer onboarding
2 months ago

Learn how to introduce your product to users in the best way possible.

The importance of customer onboarding
Opinion
How to measure your Customer Effort Score
3 months ago

Your customers' effort to interact with your impacts your success.

How to measure your Customer Effort Score
Opinion
How to design your customer support strategy
3 months ago

A guide to create an exceptional customer support strategy.

How to design your customer support strategy
Opinion
10 Most important customer support metrics
3 months ago

10 metrics to keep improving your customer experience.

10 Most important customer support metrics
News
Samsoe Samsoe introduces QR clothing labels
3 months ago

Fashion brands sew ad-generating QR codes into garments.

Samsoe Samsoe introduces QR clothing labels
Opinion
Top 8 customer support trends in 2022
3 months ago

New technologies and a generation of sophisticated customers.

Top 8 customer support trends in 2022
Opinion
Mistakes to avoid when offering self-service customer support
3 months ago

Self-service platforms are the perfect solution for you.

Mistakes to avoid when offering self-service customer support
Opinion
How to create a digital instructions manual in 2022
3 months ago

Instruction manuals make your customers enjoying your product.

How to create a digital instructions manual in 2022
Opinion
Benefits of self-service customer support
3 months ago

Self-service customer support options allow faster problem resolution.

Benefits of self-service customer support
Product news
Improved permissions and new workspace picker
3 months ago

Significant improvements to permissions & support for multiple workspaces.

Improved permissions and new workspace picker
Opinion
How to measure customer satisfaction
3 months ago

Monitoring customer satisfaction is important to improve your strategy.

How to measure customer satisfaction
Opinion
8 Best Zendesk alternatives in 2022
4 months ago

Do you think Zendesk is no longer the best option for you? Check this out!

8 Best Zendesk alternatives in 2022
Opinion
How to create the best customer self-service strategy
4 months ago

Find your strategy to make your customers happy, and be successful.

How to create the best customer self-service strategy
Opinion
10 Tips to create the best onboarding process
4 months ago

Having a strategic customer onboarding process will increase your customer retention rate.

10 Tips to create the best onboarding process
Opinion
10 Examples of modern support pages
4 months ago

An easy-to-use support section is crucial to ensure customer satisfaction.

10 Examples of modern support pages
Opinion
CRM is dead. It's all about customer excellence.
4 months ago

CRM was everything companies needed, but the times are changing.

CRM is dead. It's all about customer excellence.
Opinion
Self-service support: How to make your customer happy
4 months ago

Self-service support frees your time and improves customer experience.

Self-service support: How to make your customer happy
News
2022 Customer excellence trends
4 months ago

Let’s explore together the various trends in customer excellence in 2022.

2022 Customer excellence trends
Research
Can user guides be published entirely online in 2022?
5 months ago

Digital instruction manuals are changing the rules of the market.

Can user guides be published entirely online in 2022?
Opinion
10 Tips on how to create great post-sales experiences
5 months ago

Offering an excellent post-sales experience increases customer retention.

10 Tips on how to create great post-sales experiences
News
Your products will need a Digital Product Passport
5 months ago

A Digital Product Passport will be the key to creating a circular economy.

Your products will need a Digital Product Passport
Product news
Launching powerful SMS campaigns
6 months ago

Reach your customer base with powerful and personalized SMS campaigns.

Launching powerful SMS campaigns
Product news
Announcing new powerful Insights
9 months ago

With Insights you can track and visualise customer usage data in no time.

Announcing new powerful Insights
Research
Effects of the Product Assistant on customer satisfaction through the perceived product quality
11 months ago

A high-quality Product Assistant can signal product quality.

Effects of the Product Assistant on customer satisfaction through the perceived product quality
Product news
Introducing the power of flows
11 months ago

With flow capabilities, you are able to treat each customer independently.

Introducing the power of flows
Opinion
10 reasons you need to collect data
11 months ago

The most valuable knowledge you can acquire is going to come from the customer you have.

10 reasons you need to collect data
Product news
Warranty review, chat enhancement and customer cards
about 1 year ago

Improving several of your most important daily drivers.

Warranty review, chat enhancement and customer cards
Opinion
5 tips to create the ultimate Product Assistant
about 1 year ago

If you are looking to create an instruction manual that people would always engage with, you have come to the right place!

5 tips to create the ultimate Product Assistant
Product news
Custom domain and customer reviews
about 1 year ago

Brand safe environments and customer reviews

Custom domain and customer reviews
Product news
Improved Highlights and one-time Reminders
about 1 year ago

Enhanced Highlight experience, one-time reminders and more

Improved Highlights and one-time Reminders
Product news
Better search and powerful filters
about 1 year ago

Search improvements and filters for custom views

Better search and powerful filters
News
Layerise raises €3M in seed investment from existing investors to proliferate its growth
over 1 year ago

Layerise closes a seed round with Headline, Heartcore Capital and Falcon.io founder Ulrik Bo Larsen

Layerise raises €3M in seed investment from existing investors to proliferate its growth
Product news
A powerful media library has arrived
over 1 year ago

Introducing a powerful way to manage your media assets

A powerful media library has arrived
Product news
Intuitive and powerful image editing
over 1 year ago

Quick image editing, 2FA and extended localisation support

Intuitive and powerful image editing
Opinion
Save a tree, go digital, and paper-free!
over 1 year ago

The avoidable exploitation of natural resources.

Save a tree, go digital, and paper-free!
Product news
Next-gen Assistant - Our biggest update to date
over 1 year ago

Our most ambitious and pioneering update to date

Next-gen Assistant - Our biggest update to date
Product news
New and enhanced content components
over 1 year ago

Advanced draggable components and download files

New and enhanced content components
Product news
Introducing personalized content
over 1 year ago

Create customised and personal content for your customers

Introducing personalized content
Product news
December'20 Product Announcements
almost 2 years ago

Introducing an innovating and powerful Editor

December'20 Product Announcements
Product news
November'20 Product Announcements
almost 2 years ago

How-to guides, easier settings and social sharing

November'20 Product Announcements
Product news
October'20 Product Announcements
almost 2 years ago

Markdown support, introducing tables and file-size increase

October'20 Product Announcements
Product news
September'20 Product Announcements
about 2 years ago

Introducing Hindi support and Zapier integration

September'20 Product Announcements
News
Layerise closes €1.05M in pre-seed investment to accelerate the growth
about 2 years ago

Layerise closes its pre-seed round with e.ventures, Heartcore and Falcon.io founder Ulrik Bo Larsen

Layerise closes €1.05M in pre-seed investment to accelerate the growth
Product news
August'20 Product Announcements
about 2 years ago

We now support the import of Topics, Highlights and much more

August'20 Product Announcements
Product news
July'20 Product Announcements
about 2 years ago

This release includes customer Feedback and Topic insights

July'20 Product Announcements
Product news
June'20 Product Announcements
over 2 years ago

Today we are releasing Apps, Behaviour tracking and better UX

June'20 Product Announcements
Product news
May'20 Product Announcements
over 2 years ago

This month we are adding new Dialog UI, Add-ons & Support

May'20 Product Announcements
Product news
April'20 Product Announcements
over 2 years ago

We are launching advanced branding features in April 2020

April'20 Product Announcements
Product news
March '20 Product Announcements
over 2 years ago

March 2020 brings product overview page and advanced customer insights

March '20 Product Announcements
Design
Evolving the Layerise Identity
over 2 years ago

A new brand identity to make Layerise's values and goals more distinct

Evolving the Layerise Identity
Product news
Feb '20 Product Announcements
over 2 years ago

This release includes better design, Desktop App and Preview Control Bar

Feb '20 Product Announcements
Product news
January '20 Product Announcements
over 2 years ago

We are introducing Global Search and Customer overview.

January '20 Product Announcements
Product news
2019 recap & 2020 outlook
over 2 years ago

We took take a moment to reflect on what we, at Layerise, have achieved during the last 12 months.

2019 recap & 2020 outlook
Design
Reshaping the design process with code – Part 2
over 2 years ago

Second part of how we reshape the design process at Layerise

Reshaping the design process with code – Part 2
Product news
Say hallo to Reminders - Product Announcements
almost 3 years ago

Introducing Reminders and Advanced Content Management

Say hallo to Reminders - Product Announcements
Product news
November '19 Product Announcements
almost 3 years ago

November has been a month dedicated for improvements and enhancements.

November '19 Product Announcements
Product news
October '19 Product Announcements
almost 3 years ago

Over the last couple of weeks, we have been working on several UI enhancements. In parallel, we have been working on the highly requested archive products and experiences feature.

October '19 Product Announcements
Product news
Better insights - Product Announcements
almost 3 years ago

We are bringing graphs and changes tracker to insights

Better insights - Product Announcements
Product news
Improved API - Product Announcements
almost 3 years ago

For even better data portability we are today announcing

Improved API - Product Announcements
Design
Reshaping the design process with code – Part 1
almost 3 years ago

In this first part of Reshaping the design process with code we’ll have an introduction on how it all started.

Reshaping the design process with code – Part 1
Product news
September '19 Product Announcements
about 3 years ago

Over the last couple of weeks, we have been working on several UI enhancements. In parallel, we have been working on the highly requested archive products and experiences feature.

September '19 Product Announcements
Product news
August '19 Product Announcements
about 3 years ago

After a couple of quarters testing with selected clients and reviewing the results we are finally ready to release Layerise Dialog.

August '19 Product Announcements
Opinion
What could IKEA do?
over 3 years ago

We all know the feeling. The weekend has arrived and the day will be spent hunting for IKEA furniture and products as one of the rooms at home or work needs a new look.

What could IKEA do?
Opinion
The customer knowledge gap
over 3 years ago

The last decade alone has provided a tremendous technological enhancement of consumer goods. Everything and anything is being reshaped by the strong technological force, providing even greater overall value to consumers.

The customer knowledge gap
Research
What brands need to know
over 3 years ago

Customer product experience and service objectives are no longer just nice-to-have activities.

What brands need to know
Research
The lack of effectiveness
about 4 years ago

Early this year we decided to initiate a global survey. The aim was to provide some additional insights on how consumers experience the printed product manuals

The lack of effectiveness
Research
Global survey - initial results
about 4 years ago

Roughly two months have passed since we initiated a global consumer survey with the purpose of shedding some additional light on the lack of effectiveness of the product manuals.

Global survey - initial results
Research
The manual & the issues
about 4 years ago

After months of research and discussions, it has become evident that there is something wrong with how consumers are introduced to the products they purchase.

The manual & the issues

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