Blog

A distinct and memorable brand image is crucial to building trust.

Make sure your customers receive the highest level of service.

AI is revolutionizing the relationship between brands and customers.

Capturing customer data provides a wide range of business opportunities. 

Businesses will focus on personalizing customer experiences using data and AI.

Customer Data Platforms give brands a 360-view of their consumers.

Implementing an omnichannel strategy is a key focus for any business.

Social media has changed the way brands connect with customers.

In today's highly competitive market exceptional CX is critical.

Customer service excellence is the defining metric to help you stand out.

Apple's success is not about revenue but about loyalty and trust.

Using the correct customer service email templates makes everything easier.

Using data gives companies an edge over other businesses in the industry.

Building services around products allow companies to meet customer demand way better.

Ticketing systems might not meet modern customers' expectations.

Customer experience should be a priority for any business.

Businesses are turning to sustainable practices, but do customers care?

What today's customers want is personalization.

If you wan to improve customer retention, measuring customer experience is crucial.

Data is essential to you guide your company to success.

Customer satisfaction is not the only goal of customer service.

The value proposition is an essential marketing asset.

Being transparent with your customers helps you build loyalty.

A business's customer base is the primary source of revenue.

Customer feedback is the lifeblood of any thriving business.

When communicating with customers, every word matters.

Prioritize e-commerce customer service to deliver high-quality experience.

It is essential to properly onboard your customers after the purchase.

Unlock the revenue potential of your customers through up and cross selling.

Retaining customers is cheaper than acquiring new ones.

Monitoring your CLV helps you improve your business strategy.

Customer interactions are as important as the quality of your product.

The cornerstone of a successful business is a healthy flow of new customers.

It's time to re-imagine your customer experience.

Interactive videos offer a great alternative to paper manuals.

Reusable content that will dramatically increase productivity.

Successful businesses focus more on retaining their existing patrons.

Data and statistics play a pivotal role in your business decisions.

Video has become the dominant medium of this age.

Setting the right goals for customer service is crucial to be successful.

Tech experts believe mobile apps as we know them will soon vanish.

Collect data about your customers to personalize the experience.

SMS marketing can be more successful than email or social media marketing.

Learn how to offer great customer service and customer support.

Layerise and Nidecker bring to life a cutting-edge product experience.

Investing in customer experience is the secret for long-term growth.

Product and customer registration is revolutionizing the retail experience.

A business can only be profitable if it can capture customer insights in real-time.

KMS can be a game-changer in providing a powerful customer experience.

Brands are incorporating QR codes in their strategies to improve the experience.

AI is a powerful tool when it comes to customer service.

Companies should educate their customers from the initial purchase.

The customer experience should match the luxury product you offer.

Design a pleasant journey with instant gratifications for your customers.

Educate your customers to understand the full impact of your products.

Successful companies rely on the statistics to build outstanding strategies for growth.

Excellent user documentation is cost-effective and improves ROI.

Making product demo videos is crucial to driving sales.

Integrate video customer support to extend the customer service experience.

Track customer engagement with Net Promoter Score.

Use customer support survey to improve the customer experience.

Learn how to introduce your product to users in the best way possible.

Your customers' effort to interact with your impacts your success.

A guide to create an exceptional customer support strategy.

10 metrics to keep improving your customer experience.

Fashion brands sew ad-generating QR codes into garments.

New technologies and a generation of sophisticated customers.

Self-service platforms are the perfect solution for you.

Instruction manuals make your customers enjoying your product.

Self-service customer support options allow faster problem resolution.

Significant improvements to permissions & support for multiple workspaces.

Monitoring customer satisfaction is important to improve your strategy.

Do you think Zendesk is no longer the best option for you? Check this out!

Find your strategy to make your customers happy, and be successful.

Having a strategic customer onboarding process will increase your customer retention rate.

An easy-to-use support section is crucial to ensure customer satisfaction.

CRM was everything companies needed, but the times are changing.

Self-service support frees your time and improves customer experience.

Let’s explore together the various trends in customer excellence in 2022.

Digital instruction manuals are changing the rules of the market.

A Digital Product Passport will be the key to creating a circular economy.

Offering an excellent post-sales experience increases customer retention.

Reach your customer base with powerful and personalized SMS campaigns.

With Insights you can track and visualise customer usage data in no time.

A high-quality Product Assistant can signal product quality.

With flow capabilities, you are able to treat each customer independently.

The most valuable knowledge you can acquire is going to come from the customer you have.

Improving several of your most important daily drivers.

If you are looking to create an instruction manual that people would always engage with, you have come to the right place!

Brand safe environments and customer reviews

Enhanced Highlight experience, one-time reminders and more

Search improvements and filters for custom views

Layerise closes a seed round with Headline, Heartcore Capital and Falcon.io founder Ulrik Bo Larsen

Introducing a powerful way to manage your media assets

Quick image editing, 2FA and extended localisation support

The avoidable exploitation of natural resources.

Our most ambitious and pioneering update to date

Advanced draggable components and download files

Create customised and personal content for your customers

Introducing an innovating and powerful Editor