10 Examples of modern support pages

10 Examples of modern support pages

Opinion ·

It's a well-known fact that a support section is vital to have on your website. That is because customers should easily find answers to their questions when visiting your website. Therefore it's crucial to have an easy-to-use and modern support section.

A good support page should contain all the information that customers could eventually need in the form of guides, tutorials, Frequently Asked Questions, contact section.

In this article, we will go through 10 examples of modern support pages and discuss their features (ease of navigation, design, functionality, etc.).

What Makes A Good Support Page?

The main goal of any support page is to answer questions by customers and help them in using the product and get the most out of it. This reduces customer support requests and helps you keep track of what people are looking for most often.

A good support page has three main goals:

  • Provide an overview of your business and what you do,
  • Address common questions from customers,
  • Solve problems that may come up during the customer journey.

These three points cover the necessities of every modern support page.

10 Best Support Pages Examples

Creating a support page that both provides support to customers in an effective way and reflects your unique brand is not easy. Especially now that customers have such high expectations, they do not just seek answers to their questions, they look for tools of empowerment that will allow them to solve the problem on their own.

A good support page is an opportunity for you to build trust and loyalty among your customers. At the same time, it can also be a way to convince potential customers that your product is worth buying since they will get all the support needed and a great customer experience. The support page should be conceived as a tool that can allow your company to avoid high numbers of customers’ requests to the support team.

Great support pages have many things in common - they're interactive, organized into categories and subsections, easy to navigate, easy to read, and usually contain a search function so users can find just the correct information to solve their problems. So how do you create a highly customized, engaging support page that reflects your unique brand? Here you can find 10 great examples.

1. Bose

You have probably heard that customer support is key to success. It can be the difference between a happy customer who spends more money and a frustrated one who leaves and never returns.

Bose has a great support page that is concise and easy to use, with a clear design that makes it easy to navigate. You can find detailed information about each product, including technical specifications and warranty details.

You can also read through frequently asked questions or submit new ones of your own. The FAQ also includes videos and images, which can be helpful when you're trying to explain something complicated or technical.

Bose-intext

2. Apple

Apple Support Page is just one example of a modern support page for consumer goods. The layout is clean and easy to navigate, making it easy for customers to find the information they need. The design also makes it evident that Apple cares about its customers and wants them to have an enjoyable experience.

One of the main reasons why Apple support page is a great example is the ability to search for specific products. This feature allows customers to easily find information about any product, making their lives easier. Not only does this help customers find answers faster, but it also prevents them from having to scroll through hundreds of pages looking for answers.

Apple-intext

3. JBL

JBL is a consumer electronics company that makes various audio products, including headphones, speakers, home theater systems, and car audio products.

JBL's support page answers frequently asked questions about how their headphones work with different devices such as Apple iPhones and Android smartphones. The page also includes detailed instructions on adjusting volume levels on your device depending upon whether or not you're using wired or wireless earbuds.

In addition to these helpful tips for customers who have purchased one of JBL's many types of headphones, the company also provides information about product warranties and recalls if there is ever any safety issue with one of its products.

JBL-intext

4. KEF

A good support page is designed with the customer in mind and provides answers to common questions and issues.

KEF offers some of the best customer services on this list, with clean and easy-to-navigate support pages that provide all the necessary information to get your speakers up and running. The company even includes a link where customers can contact customer service directly through email or live chat.

KEF-intext

5. Razer

Razer is a company that produces high-end gaming gear. Their support page is very well designed. It's easy to navigate, with no unnecessary clutter and clear sections for FAQs and troubleshooting. The graphics are also top-notch; the FAQ section includes detailed illustrations for each question, which helps users understand the issue.

This is a beautiful example of how to present your support page in an organized manner, making it easy for users to find answers quickly. The design is clean and simple, with no unnecessary distractions, and the layout is intuitive and easy to follow, even if you're not familiar with their products or services.

RAZER-intext

6. Soundbox

Soundbox makes it easy to find answers to your questions. The soundbox support page stands out in its design for its clear navigation bar and easy-to-read fonts. It's also well organized, making it easy to browse the most pertinent topics.

If you are looking for inspiration on how to create the perfect support page for your brand, Soundbox is one of those examples in which all of the elements come together. Its responsive design makes it look good on any device; its modern look and feel match the rest of their website; even their typography is modern — the font is simple but striking!

Soundbox-intext

7. Asus

Asus support page stands out as one the great in the consumer goods website niche. It has a simple, clean, and easy-to-use design that is easy to navigate.

You can also search through all of their most frequently asked questions by typing something into their search bar at the top right corner of the page, or just scrolling down until you find one.

Once there, it's effortless to jump between different topics because each question automatically has its link next to it when clicked on, which makes navigation really smooth once within an article itself too!".

ASUS-intext

8. Bowers and Wilkins

Bowers and Wilkins have a lovely support page that is easy to read, navigate, and well-organized for users to find what they're looking for. The information is concise yet contains all the necessary details potential customers need to decide about their purchase. This can be said of their support section on the website as well—both are written in a friendly voice that feels more like you're talking to your friend than being spoken down to by some faceless company rep.

Bowers and Wilkins-intext

9. Nintendo

Nintendo's website is broken down into several sections: product information, support, downloads and updates, news and events, and the Nintendo DSi Shop. There are also links to several other websites, including Nintendo UK and the Wii Shop Channel.

The company uses very simple language that anyone can understand while still providing detailed information about its products. The site also has a section where users can submit feedback or suggestions for improvement — something that most businesses don't do.

The company also has a comprehensive FAQ section for its major products and services. It covers everything from system requirements for some games to using the Nintendo eShop. This is especially helpful for those new to gaming or those who want more information before making a purchase.

Nintendo-intent

10. Oppo

Oppo's website boasts of a user-friendly design that is easy to navigate, making it perfect for customers who want quick answers without waiting on hold or going through automated menus. It has clear links to the most common support questions (in English and Chinese) and answers those questions on the same page.

The FAQ page answers many common questions about Oppo's products, including how to reset your phone or how to use the fingerprint sensor. It also includes a list of frequently asked questions and their answers, which can be useful if you're unsure what you need help with. There are also sections on the support site for warranty information and other product information and manuals that can be downloaded.

OPPO-intext

5 Things To Do When Creating An FAQ Page

If you are looking to revamp your support section, remember it's a lot of work, and it's not something you should do alone. Layerise is here to help. We aim to help brands re-focus from product instructions to interactive customer experiences.

A good support page usually contains a Frequently Asked Questions section. The main goal of any FAQ page is to answer questions asked frequently by customers. This reduces customer support requests and helps you keep track of what people are looking for. In addition to that, it also boosts your internal link-building, which is an important search ranking factor.

FAQ pages are intended to help customers in using your product in the best way. FAQ should be a section of your support page where customers can search for information about the product and solve problems they might encounter throughout the customer journey. FAQ pages should be a space that is easy to reach and intuitive to navigate. They can be particularly helpful for visitors who have specific questions on their minds.

Some websites opt for a more creative format than the traditional question-and-answer style. A good example is Zapier: Zapier asks its questions in narrative form with illustrations under each heading, making it easy and fun to read through every question's answer.

There are some hints you should know when creating the FAQ section that would appeal to your audience. Here is a list of 5 things you should not ignore when creating an FAQ page:

  1. Collect data about your customers to understand what information they need.

  2. Keep questions short and straight to the point.

  3. Make sure you have a section for the search box with relevant keywords, and make sure you update it as new questions come in.

  4. If you don't have many questions yet, add an "I have a question" button so that people can submit their questions and get an answer from you later on!

  5. Consider adding a chat function to your FAQ page so that people can get answers quickly when they need them most.

Another thing you should consider is building an online community of your customers. It can help them find answers from other customers with similar experiences. A good example of an effective online community is the Upwork online community.

How To Create A Modern support page

You can create modern and easy-to-use support pages with a few simple tips. They include;

Identify Customer’s Common Problems

Customers always look to reach out to your help center for questions about your products or services. Identifying those questions can be a great start to creating an effective support page. You can use data from customers’ searches and questions about your product to identify their problems.

Organize Your Page Layout

There are multiple ways to organize your support page. Some companies might decide to divide content based on the product types or to personalize the experience based on your personal information, e.g. county, language, gender etc.

If you are using a layout with multiple pages, the support section must be easy to navigate. A navigation bar would be necessary as it helps the user experience better.

Live Support Chat

If you include a live chat on your page, customers can find solutions quicker by texting your support team. It is very important to know that customers might not always find answers on the support page, and it is vital to bring in your support team in these situations.

Design The FAQ Page

The main activity starts after you design your support page. There are many templates you can use for this purpose. The design of the support page should be aligned with your brand, being consistent in terms of design is important to communicate a strong idea of your brand. Layerise can help you in designing a great support section.

Update FAQ page Regularly

There are always new problems that your customers would want to ask. Like in the first step, you should always try to identify more questions that customers are likely to ask. This process can help you update your support and FAQ pages and provide solutions to new problems.

Conclusion

Support pages are the gateway to offering customer support for your business. It contains details and information about your companies’ products and services. However, it is vital to ensure that your support page is built in an effective way and can be personalized to your customers. To do that, you need to start by collecting data about your customers to characterize them and identify their needs. The list of sites we have discussed in this article is a perfect example of how Support pages should look.

If you want to create state-of-the-art customer support and self-service page for your customer, at Layerise we have the expertise to help you. With our solution, you can create simple, advanced, and powerful guides, educate your customers about the product features, and inform them about changes or maintenance activities. Also, with Layerise you can keep improving your content over time with the help of performance insights and customer satisfaction.

To learn more about how we can help your business, book a demo with us now!

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