Service & Support

Customers are six times more likely to express satisfaction when communicating via chat.

Customer satisfaction ratings

Chat ensures the best satisfaction rating of any type of communication type. It's communication-rich and provides voice, video and image sharing. Layerise Chat enables you to support your customers and track satisfaction without extra work.

Support effectiveness

With Layerise Chat you don't have to spend your time collecting basic information about who the customer is or what product the customer has issues with. Our Chat represents this data automatically for you.

File sharing

Add a file to any chat is always useful in customer support. Allow your customers to share a file with your or share an image, video, even a product pricing list and solve problems faster.

Chat features

Build your product Assistant’s with great features.

Chat

Real-time customer support with contextual customer data, from demographics to product model and maintenance schema

Apps

Integrate with your favorite service and upgrade Layerise features

Localisation

Layerise support 140 languages from around the world

Customer data

Get to know your customers in-depth from demographics to product ownership

Insights

Get a deeper understanding of your customers. Get insights as customer demographics, product feedback, NPS-scores and much more

Smart marketing

Layerise exposes data for your products life-cycle, target your customers at each touchpoint for better conversion

Permission control

Configure your team the right way, from workspace to feature based granular permission control

Customer registration

One-click customer product registration

Get a demo

Enhance customer experience, collect customer data and reduce backlog.

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