Set up Gorgias

Create and execute user-friendly Assistants in your after-sales customer experience

How do I grant a member access to certain parts of the platform only?

How do I remove an admin?

Can I connect multiple Products to the same Assistant? 

Which size should the printed QR code be?

Can I reuse a component from a different Assistant?

Can I make it mandatory to upload proof of purchase upon registration? 

What are those icons in the top left corner of each cover image?

Can I change/remove the gradient on cover images & stories?

Can I remove the weather report?

Where do I find my QR codes?

How can I access my archived Assistants?

Can I customize the Assistant URL? 

Which components require registration?

Can I upload my own font?

What is a QR code?

 Can I use another QR code instead of the one in Layerise? 

Understand how Layerise works 

Glossary

Getting started

Add SKU & EAN number

Create a Product

Change registration flow

Change Product name

Change Product description

Change Product image

Add serial number

Archive a Product

Connect a Product with an Assistant

Change Product category

Creating a Product

Understand how Home and Collections work

Locked components 

Style an article with Components

Archive a story

Connect an article from the Library

Add an article to a story's "learn more"

Import a story

Insert admonitions in an article

Supported browsers

Create a story

Preview Assistant

Create a category

Create an article

Connect an Assistant with a Product

Archive an Assistant

Supported Countries

Supported languages

Add a new language

Add media components to an article

Archive an article

Understand how components work

Supported device resolutions

Create an Assistant

Add a warranty component to an Assistant

Creating an Assistant 

Reminders

Advanced Social media

Introduction to advanced components

Advanced Link

Advanced Rating

Advanced components

Create a tag

Understand connections

Understand how Library works

Managing Library

Other distribution techniques

Checklist

Understand why distribution matters

Access QR code

One QR code for all Products

Individual QR codes for each product

Track scans

Integrate Layerise on your website

Distribution

Assistant 

Add popular services to your Assistants to enhance customer satisfaction

I'm using an external chat provider. Do I still need to set my response time?

Does Layerise integrate with any warranty claim programs?

Can I use Layerise to issue refunds?

Does Conversations support “reply via email” (or other formats?)

How do I ask customers to rate chat conversations?

Which type of files can I share when chatting with my customers? 

Why am I not receiving notifications about new warranty requests? 

I don’t want our customers to be able to reach us. How do I remove Conversations in the Assistant navigation panel?

Why am I not being notified when a customer start a new chat conversation?

From digital manual to after-sales experience

Set your response time

Disable Conversations

Introduction to conversations

Understand how Conversations work 

Conversations

Assign a conversation to a team

Add a private note to a conversation

Assign a conversation to a member

Upload a file to a conversation

Share a link to piece of content in an Assistant

Transfer a conversation to Zendesk

Close a conversation

Check which content a customer already read

Managing Conversations

Access article feedback

Understand how Feedback works

Increase ratings and feedback (add Rating component)

Access product ratings and feedback

Feedback

Remove notifications for warranty requests

Set up an approval flow

Bulk archive warranties

Reject a warranty request

Archive a warranty

Approve a warranty request

Request more information for a warranty request

Understand how Warranties work

Bulk approve/reject warranty requests

Get notified about new warranty requests

Create a warranty

Warranty

Services

Unlock customer-centric measurements and improve your ROI.

When does a visitor or customer classify as new?

How does Layerise identify the gender of my customer persona?

What is a session?

What is the difference between a visitor and a customer?

How do I download a report on customer conversion rate?

Understand how Insights work

Filter by date range

Filter by Assistant

Track performance

Understand your customer persona

View all customer lists

Customer persona

Introduction to reports

Reports

View what a customer has read

View individual customer feedback

Delete a registered customer

Look up a specific customer

View individual customer warranties

Search customers

Insights

Activate campaigns when your customers are ready to buy 

Customer centric marketing campaigns

Introduction to SMS campaigns

Setup SMS sender ID

Understand how SMS campaign works

Supported countries for Layerise SMS

How to create a successful SMS campaign

SMS campaigns

Add shop link

Introduction to shop

Shop

Marketing

Automate your after-sales activities in Layerise

Automate your workflows in Layerise

Create a team

Delete a team

Introduction to teams

Invite a member to a team

Teams

Set up email notifications for a team

Create a Warranty Rule

Introduction to rules

Create a Chat Rule

Rules

Create a customer list

Introduction to customer lists

Customer lists

Automation

Leverage data and insights to drive business efficiency

How do I export data from the Insights dashboard?

How do I download my Insights reports?

Can I receive daily reports in Layerise insights?

Introduction to Apps

Set up Zendesk Chat

Zendesk Chat

Gorgias

Set up Re:amaze

Re:amaze

Set up Layerise + Mailchimp Zap

Set up Layerise + Active Campaign Zap

Set up Layerise + Klaviyo Zap

Set up Zapier

Zapier

Getting started with Layerise API

Layerise API

Set up Zendesk Tickets

Zendesk Tickets

Apps

Set up and manage your profile and notifications

Why am I not receiving notifications from Layerise?

Is it possible to add more than one admin per account?

SMS authentication

Branding

Add a logo

Add an icon

Change name

Change brand color of a workspace

Change the slug of a workspace

Custom domain

Setting up a workspace

My account

Help | Gorgias

Gorgias

Connect your existing chat provider with Layerise - and keep your Customer Support Team working out of one inbox.

Have a question?

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