Customer Story

"When I think about Layerise, I think about exceptional customer service and something that is very present and saves the environment."

Malene Paxton

Personal Assistant at Aguardio ApS

Company

Founded in 2017, Aguardio is an easy to use solution that helps people live more sustainably by reducing the amount of water and energy they use in the shower.

Headquarters

Vejle, Denmark

Industry

Energy equipment and solutions

Key features used

AssistantsCustomer live chatCustomer registrationHighlights

How Aguardio found a way to give their customers unprecedented after-sales service

Aguardio is an easy-to-use solution that helps people live more sustainably by reducing the amount of water and energy they use in the shower. It focuses on saving water with its two products. Firstly, a water-saving product that nudges the user to change their shower habits, essentially a shower timer that is placed inside the shower cabin.

The other type of product is a leak sensor that is installed with a clamp-on solution fixed with strips to the toilet water inlet. It is capable of detecting leaks as little as five liters of water an hour, not even visible in the toilet pan. Over a month-long period, a leak can end up wasting around 283 m3 of clean water and almost 15,000 DKK. Malene Paxton, the Personal Assistant at Aguardio, spoke with us recently to share her experience with Layerise and how we helped the company save not only more resources but also time.

What results Aguardio achieved when using Layerise?

“We believe that the Layerise user manual helps us not to get overwhelmed with repetitive questions from our customers, as all questions and answers are automatically put in Layerise and shared with our customers. Moreover, in the case where we get a new question that is not covered, Layerise allows me to instantly update our documentation. This means that when I update our Q&A section, it is online immediately. As a result of this, we do not have to waste time on reprinting all the older manuals with the already produced products.”

“Being a company that focuses on improving the environment, it is absolutely essential for us to have a solution for a user manual that is also eco-friendly and doesn’t waste natural resources. Furthermore, as our product is relatively small, it is much more convenient to have only a tiny slip of paper with a QR code that fits right in the box.“

What has exceeded the expectations since working with Layerise?

“I expected to be introduced to a program that has a user manual but I didn’t expect to meet such devoted customer service. This means that the Layerise team does not only show me how things work, but they have been giving me smart suggestions and constructive feedback anytime. It is simply remarkable how easy it is to reach the Layerise team. I never had to wait for a solution.”

Why Layerise?

  • Eco-friendly solutions
  • Cost-effective and time-effective tool
  • Unconditional commitment to giving the highest level of product and service regardless of the circumstances

When I think about Layerise, I think about exceptional customer service and something that is very present and saves the environment.

Malene Paxton, Personal Assistant at Aguardio.

Other customer stories

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