Say hallo to Reminders - Product Announcements

As we are moving towards the end of 2019 we want to end the year with a vital product update. The update we are pushing out this time is a culmination of many months of hard work and dedication. We are greatly motivated by strong feedback-loops to seek out customer direction and converting the acquired knowledge into useful product enhancements. For this update particularly, we have been making sure that we cover as many requests, small or big, that you have requested over the last 4 quarters.

Introduction to Reminders

One of the most requested features has been the ability to remind your customers about product actions. In fact, this has not only been requested by you but also end-customers who are looking for help on maintenance, usage and much more.

We have studied this for some time, trying to get our head around what would be the best solution. A solution that is easy to use, easy to understand and has the appropriate impact. The solution we have built and are releasing does all that and more.

As evident to the above Reminder card, a Reminder is a container for an activity fully defined as:

A reminder is a time-based event to help customers perform certain tasks as a recurring event.

To ensure a large array of customisation options a Reminder consists of following configurations:

Title

Description

Frequency in days

Learn More

Finally, Reminders are grouped under every Language. Meaning it is possible to create language-specific Reminders targeting users segmented by their language preference.

What to "Remind" about

Reminders allow you to inform your customers about any action you find important for the customer to perform. We have gathered a few examples below:

Product maintenance

Proper product usage

Product experience

The power of Reminders, Highlights & Topics

Informing customers about certain actions requires sometimes extensive information about what needs to be done, how to do it or more. To help with this need we allow Reminders and Highlights/Topics to be connected.

As shown in the example above the Reminder will display the Topic content upon the user request to Learn More. Only published Topics or Highlights can be connected to a Reminder. You can, therefore, use already available material to connect to the Reminder or create new.

Reminders in the Assistant

After the Reminder is published it will be made available for all customers after they have registered their product. Moreover, Reminders will be displayed prominently on the Assistant home page under the Language from where it originates.

When shown in the Assistant, Reminders are scored based on customer product ownership and Reminder due-diligence. In detail, Reminders conducted accordingly to the due cycle are positively impacting the score and vice versa when not accomplished within the due date. When a Reminder is due, the customer will be automatically notified about the Reminder Action point.

In addition to the Reminders being shown in the Assistant, we are also simultaneously introducing 3 additional quick action toggles: Install, Registration and Updates. While the Install toggle allows the user to quickly install the Assistant on their devices, the Registration toggle allows quick product registration. As the last quick action toggle, the Update action allows the customer to enable receiving product updates.

Advanced Content Management

Updated design

Another major request we have been getting throughout 2019 is greater content management control. One thing we have been getting, again and again, is the ability to group content, arrange content groups, filtering of published and drafted material, and easier language control. We have listened to your demands and made tons of changes to support your content management needs.

Toolbar

First thing you will notice is the new toolbar. The new toolbar is improved in look and features. Here you will be able to change languages, create a language, apply filters, add content and more.

As evident above you will now also have quick access for both Language and Experience settings, allowing you to conduct configurations quicker and easier.

Welcome "Categories"

With this update you are no longer bound to only one Category, instead, you can create as many categories as you need per Language and group content by simply drag and drop.

To create a new Category you simply use the toolbar Add function and thereafter select Category. Moreover, you can rename, remove or reposition categories by using the options menu found on every Category.

Autosave

Until now, upon every change, you have made when managing your Language content you were instructed to save, draft or publish changes. With this update, we are introducing Autosave on the main Language page. This will simply allow you to make changes without the need to save them.

For Active (formally called Published) Languages, changes will automatically be saved and made available in the Assistant. On the other hand, changes made in Languages that are in-active (formally called Drafted) will be saved and only made public when the Language becomes Active.

Release date

We will be rolling out this release on Tuesday the 17th of December 2019. All features will be available for Free and Paid plans. Any content already created will be untouched and all active product Assistants will be automatically updated.

And as always, if you have any questions or need help please join our community